JP Morgan Chase is on a mission to deliver a customer-obsessed One Chase experience; and Machine Learning and Artificial Intelligence will be embraced to deliver intelligent, personalized and informed customer experiences at any point along the customer journey. The time is now for us to embrace the transformational power of artificial intelligence. We will use technology in innovative ways to create better experiences for both our customers and our employees.
Artificial Intelligence capabilities and advancements will continue to be fast paced and we will organize and work agile end-to-end to focus our efforts from the outside-in; thus improving clock speed and providing first class customer interactions. All across the organization we are committed to transforming the way we work and how we deliver value against our business objectives.
We favor rapid, iterative design to “once and done” project work and prefer new design to improving on the status quo. All in a way that allows us to “plug and play” instead of depending on outdated technology builds. This is accomplished by empowered decision makers sitting among the team that helps make our transformation a success.
To achieve that mission we have launched Agile product team based constructs across the country that enable a truly cross-functional business, development and operations experience to continuously design, deliver and validate new functionality. Journey practices, architectures and tool sets cover the entire product lifecycle; and are re-shaping how we think about these customer journeys and foster an environment where a cross-functional team can quickly improve our customer experience.
Successful transformation at this scale requires hiring and selecting diverse and talented people who are equipped with the right end-to-end knowledge, skills, passion about customers and excitement about being at the forefront of change and innovation.
We are actively looking for the best talent to help us reach our vision for the future of service. Are you someone who thinks and puts the customer at the center of everything you do? Are you passionate about bringing ideas to life as part of a team? Are you someone who is a passionate problem solver, can manage ambiguity and have fun in the process? Do you have what it takes to work in a dynamic, agile and collaborative organization? Do you want to work on some of the most complex problems imaginable at the intersection dynamic functions: Operations, Technology and Data Scientist and Machine Learning and work with teams that interact with very large and fascinating datasets currently not available anywhere else? Do you want to develop products that can change the way our customers operate, how we service our clients, and how Banking is done today?
If the answer is yes to all of these, apply to join our JP Morgan Chase team and we look forward to seeing you in one of our Agile product groups!
As the Product Owner your primary responsibility will be to proactively set the strategic direction for your product domain, designing and executing on the product roadmap and setting the overall direction. You should understand the business value of the book of work and use critical thinking to make informed decisions for your area. “You are the sole person setting the priority, maximizing the value of the product and work of the modeling and development team”.
The PO is the voice of the customer and in that role, the final authority on product features and product delivery. A PO combines skills from product management and product ownership to run his or her product like a business. The PO is accountable for the product backlog and for the health of the product.
Your key objective as a change agent will be to work across the organization and other customer journeys to engage key partners, establish interdependencies, gather feedback from business and development and establish a successful North Star. As a Product Owner you must manage how the budget is allocated and spent. Working alongside a Product Coach, you will drive an Agile organization (methodology and development processes) and are empowered to change the direction and scope of the project as needed.
Sets up vision and strategy for the Product
Responsible for the execution of the Strategy through leading a full team that includes business- design-data scientists-software engineers
Provide recommendations to enhance production performance
Analyze customer, model and production data for improvement needs, including but not limited to customer experience data, inventory, programming and machinery reporting
Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to deliver on product vision
Minimum of 10 years management/supervisory experience working in a dynamic product or service environment
Agile experience building products from conception to launch.
Proven experience in P and L responsibility
Demonstrated ability to make strategic decisions, take accountability for those decisions while candidly challenging the status quo to drive the right employee and customer journey outcomes
Extensive service improvement and design thinking knowledge with ability to rapidly and iteratively test solutions
An excellent communicator (written and oral) with ability to fluidly interact with senior leaders, key stakeholders, employees and third party vendors
Strong technical acumen and understanding of modular technology
Basic understanding of AI/ML concepts through experience or coursework
Independently oversees and manages large and complex relationships with internal technology partners
Demonstrated top-down executive leadership skills. Ability to harness the power of diverse and dynamic teams and successfully manage people leadership, talent/performance development and coaching duties. Ability to pivot and lead differently to form autonomous teams
Advanced/Strong client experience skills across a large scale highly matrixed organization
Strong client segmentation experience with ability to influence and drive product alignment using customer insights
Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
Experience with end-to-end software product delivery Finance background is not a must-have – just the curiosity and passion to solve complex problems. If you are excited to make a difference and want to join our transformational efforts in the AI/ML space, we’d love to speak with you.
Preferred Qualifications Prior experience as an AI/ML Product Manager; preferably experience in NLP/NLU in the voice space and IVR to drive transformation Prior experience working with products that harness large data sets and use various machine learning techniques to deliver insights and new features Familiarity with the data science model development lifecycle (data preparation, model training, etc.) You have the ability to navigate a matrixed organization and the ability to influence peers by articulating the product offering and value to business partner
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans